Contact Us

casino-classic-new-zealand, operated exclusively via casino-classic-nz.com, is committed to ensuring transparent, accessible, and compliant communication with all clients and stakeholders in New Zealand. In accordance with New Zealand gambling regulations and international iGaming standards, the following contact information and procedural guidance are provided to facilitate user support, legal inquiries, and regulatory communications. All contact protocols are structured to uphold player protection, data privacy, and fair dispute resolution in full compliance with the Gambling Act 2003 (NZ) and applicable cross-jurisdictional obligations.

Available Contact Methods and Service Commitment (System 1/2, CCoT Optimized)

• Email Support: For all support inquiries, please contact [email protected]. This address is monitored by the support department of casino-classic-new-zealand on casino-classic-nz.com, ensuring prompt and secure communication. All correspondence is handled in compliance with the Privacy Act 2020 (NZ) and internal data governance protocols.
• Online Contact Form: Users may submit queries through our integrated contact form (see below). Please provide your name, email address, and a concise message describing your inquiry. This ensures efficient triage and resolution of support requests, in line with regulatory requirements for licensed iGaming operators serving NZ clients.
• Live Chat and 24/7 Support: For urgent matters, casino-classic-new-zealand offers a live chat service and prioritizes real-time assistance. Our support team is available 24/7 to address operational, technical, and responsible gambling concerns.
• Registered Office Address: For formal legal correspondence, please address communications to:
  Fresh Horizons Ltd., Road Town, Tortola, British Virgin Islands. This is the registered headquarters and legal entity address for casino-classic-new-zealand. NZ-specific regional office addresses are not currently specified; all regulatory notices should be directed to the legal headquarters.
• Website: All official online activity and communications should only occur via casino-classic-nz.com, the exclusive online presence of casino-classic-new-zealand for the NZ market.

Legal Communications, User Rights, and Regulatory Compliance (System 2 + LoT, CCoT 300)

1. Primary Requirement: Timely and Transparent Communication
   casino-classic-new-zealand commits to responding to all written inquiries within one business day. This timeframe aligns with both industry best practices and NZ regulatory expectations for promptness in gambling-related communications. Users are entitled to receive clear, accurate, and comprehensive responses to all support and compliance queries.
2. Procedural Steps for Raising Concerns or Disputes
   • Submit your concern via the contact form or email ([email protected]), including full details and any supporting documentation.
   • The support team will acknowledge receipt within one business day and provide an initial response or request additional information as required by NZ dispute resolution guidelines.
   • If the issue cannot be resolved internally, casino-classic-new-zealand will provide guidance on escalating the matter to the Kahnawake Gaming Commission (KGC) or other competent authority, in accordance with the dispute resolution provisions of our operating license and NZ consumer protection laws.
3. Legal Protections and Data Privacy
   • All user communications are processed in accordance with the Privacy Act 2020 (NZ) and international data protection standards. Personal and sensitive information is securely handled and never disclosed to unauthorized third parties.
   • casino-classic-new-zealand holds a valid iGaming license issued by the Kahnawake Gaming Commission (valid through 2025) and is certified by eCOGRA for game fairness and player protection. All user rights are protected under these regulatory frameworks.
   • Users have the right to request information regarding the handling of their data or to raise concerns about privacy or fairness at any time via the contact channels specified above.

Regional Compliance Note: In strict adherence to New Zealand's Gambling Act 2003 and the Privacy Act 2020, casino-classic-new-zealand-operating exclusively through casino-classic-nz.com-ensures that all customer communications, complaint handling, and data processing meet or exceed mandatory legal standards. All references to casino-classic-new-zealand are valid only in the context of casino-classic-nz.com and its regulated NZ operations. Users are advised that no alternative websites or contact points are authorized for legal or support purposes.

Mandatory Legal Disclaimers and Protective Clauses (System 2, LoT-Verified)

• Jurisdictional Limitation: All contact channels and support services described herein are intended exclusively for residents and lawful users in New Zealand, as regulated by local and international gaming authorities. Access or use of casino-classic-nz.com from jurisdictions where online gambling is prohibited is strictly forbidden.
• Responsible Gambling Commitment: casino-classic-new-zealand is dedicated to supporting responsible gambling. Users experiencing gambling-related harm should seek support via the provided contact methods or through NZ-specific helplines such as Gambling Helpline New Zealand (0800 654 655).
• Regulatory Correspondence: All official legal or regulatory correspondence should be addressed to Fresh Horizons Ltd., Road Town, Tortola, British Virgin Islands, referencing casino-classic-new-zealand and casino-classic-nz.com as appropriate.
• Compliance Validity: All support protocols, legal protections, and user rights are valid through 2025, as per currently held licenses, certificates, and regulatory approvals.