Responsible Gaming

Responsible gaming means engaging in gambling as a form of entertainment in a conscious and controlled manner, understanding both its enjoyment and potential risks. At casino-classic-new-zealand (operated exclusively via casino-classic-nz.com), we are fully committed to supporting our players in maintaining a healthy relationship with gaming, and we offer a range of tools, guidance, and professional assistance to all New Zealand users.

Risk Awareness

OBSERVE: Gambling in New Zealand is regulated under the Gambling Act 2003, requiring licensed operators to promote harm minimisation and provide clear information on risky behaviours.
EXPAND: International standards and local best practices identify the following as common signs of potential gambling addiction:

• Preoccupation: Frequently thinking about gambling, even when not playing.
• Chasing Losses: Increasing bets to recover previous losses.
• Neglecting Responsibilities: Missing work, school, or family obligations due to gambling.
• Borrowing or Selling Assets: Obtaining money to gamble through loans or selling possessions.
• Secrecy and Guilt: Hiding gambling activities from friends or family, feeling guilt after betting.

Self-Assessment Test

Consider the following statements. If you answer "Yes" to several, you may wish to seek help:

• Do you gamble longer or spend more than you originally intended?
• Have you tried to cut down or stop gambling without success?
• Do you feel restless or irritable when attempting to reduce gambling?
• Have gambling activities affected your relationships, work, or studies?
• Do you rely on gambling as a way to escape problems or relieve negative moods?

REFLECT: If you recognise these behaviours, casino-classic-new-zealand urges you to use the responsible gaming tools provided and seek professional support as outlined below.

Limits & Tools

OBSERVE: NZ law and industry best practices require operators to provide effective player protection tools.
EXPAND: casino-classic-new-zealand (via casino-classic-nz.com) offers comprehensive limit-setting functionality, empowering users to control their gambling activity:

• Deposit Limits:
  • Access your account dashboard after logging in.
  • Navigate to the "Responsible Gaming" or "Limits" section.
  • Set daily, weekly, and/or monthly deposit limits by entering your chosen NZD amounts.
  • Confirm changes to activate your limits immediately. Decreases take effect instantly; increases are subject to a 24-hour cooling-off period.
• Session Time Limits:
  • Enable a session timer within the "Responsible Gaming" tools in your account.
  • Set the maximum allowable gaming session duration per login (e.g., 1, 2, or 3 hours).
  • Receive an automated alert when your session nears its limit; further play will be blocked until the next login.
• Time-Out ("Take a Break"):
  • Request a short break (24, 48, or 72 hours) through your account's "Time-Out" feature.
  • During this period, your account will be inaccessible for play or deposits.

REFLECT: Setting limits is a proven harm-minimisation strategy. All tools comply with NZ regulatory obligations and are confidential, with support available if assistance is needed.

Self-Exclusion

OBSERVE: The Gambling Act 2003 mandates self-exclusion options for NZ players and clear guidance on use, duration, and consequences.
EXPAND: casino-classic-new-zealand enables both temporary and permanent self-exclusion via casino-classic-nz.com:

1. Access Self-Exclusion: Log in and visit the "Responsible Gaming" section in your account dashboard. Select "Self-Exclusion."
2. Choose Exclusion Period: Options range from 6 months to permanent (lifetime) exclusion. Select your preferred duration.
3. Confirm Your Decision: A confirmation step will require you to acknowledge the consequences and submit your request.
4. Support Contact: For assistance, email [email protected] for guidance from trained staff.

Consequences & Refund Policy

• Account Access: You cannot log in, deposit, or play during exclusion.
• Withdrawal: Any remaining funds may be withdrawn by contacting support, subject to identity verification and legal requirements.
• Reactivation: Early reactivation is not permitted. Reopening after a fixed period requires a formal written request and a minimum 24-hour cooling-off period, subject to review.

REFLECT: All self-exclusion requests are handled confidentially and in full compliance with NZ law and KGC licensing obligations. For further guidance, contact our responsible gaming support team.

Support Resources

OBSERVE: NZ law requires provision of local and international support contacts, self-exclusion schemes, and technological tools.
EXPAND: casino-classic-new-zealand offers a comprehensive network of confidential support, both for players and their families:

Local Support (New Zealand)

• Gambling Helpline New Zealand: 0800 654 655 (24/7), TXT 8006. Languages: English, Te Reo Māori, Pacific languages. gamblinghelpline.co.nz
• Asian Family Services Gambling Helpline: 0800 862 342 (Mon-Fri 9am-8pm, Sat 9am-5pm). Languages: Mandarin, Cantonese, Korean, Vietnamese, Thai.
• Problem Gambling Foundation NZ: 0800 664 262. pgf.nz

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• Self-Exclusion Registers: While NZ does not have a national online exclusion register, players can self-exclude from casino-classic-new-zealand directly via casino-classic-nz.com. For other jurisdictions:
  • UK: GamStop
  • Spain: RGIAJ
• Blocking Applications: Software such as Gamban and BetBlocker can restrict access to gambling websites and apps on your devices.

Family Support Resources

• Gambling Helpline NZ (Family Support)
• Gam-Anon International (for families and friends)
• PGF Family & Friends Forum

Confidentiality and Professionalism: All communications with support providers and casino-classic-new-zealand are confidential, in accordance with privacy laws and eCOGRA player protection standards.

Help for Family

OBSERVE: Family members often play a crucial role in identifying and addressing problem gambling. NZ guidelines encourage supportive intervention and access to resources.
EXPAND: If you suspect someone you care about is experiencing gambling-related harm:

• Approach the individual calmly and non-judgmentally. Express your concern and offer support rather than criticism.
• Encourage open conversation and suggest seeking help together from the resources listed above.
• Access local forums and support groups for families, such as Gambling Helpline NZ Family Support and Gam-Anon.
• If needed, contact a registered psychotherapist experienced in addiction, or call a helpline for professional advice.

REFLECT: Early intervention and ongoing support dramatically improve outcomes. Confidential assistance is available for both affected individuals and their families through casino-classic-new-zealand support and listed organizations.

Operator's Commitment

OBSERVE: Licensing (KGC, eCOGRA) and NZ law require ongoing player risk monitoring, proactive intervention, and transparent procedures.
EXPAND: casino-classic-new-zealand employs robust internal systems, including:

• Behaviour Analysis: Automated monitoring of gameplay patterns for signs of risk (e.g., excessive deposits, extended play sessions, rapid betting).
• Warning Messages: Timely notifications and reminders if potentially harmful behaviour is detected.
• Proactive Support: Where risk indicators are identified, our Responsible Gaming Department may contact the player directly via email ([email protected]) to offer assistance or recommend account restrictions.
• Compliance Assurance: All interventions are conducted under strict confidentiality, in line with KGC, eCOGRA, and NZ regulatory requirements.

REFLECT: Our commitment is to provide a safe, fair, and transparent environment, intervening promptly when necessary to protect players' wellbeing.

Updates

OBSERVE: Regulatory compliance and transparency require timely notification of any material changes to responsible gaming policies.
EXPAND: casino-classic-new-zealand will notify players of updates via:

• Email notices to registered account holders
• Website banners on the responsible gaming page at casino-classic-nz.com

REFLECT: For ongoing accuracy, please review this page periodically. Last updated: 6 November 2025.

Contact & Feedback

OBSERVE: Direct contact channels for responsible gaming are a legal and industry requirement.
EXPAND: For self-control, support requests, or feedback, please use the following:

• Email: [email protected] (Responsible Gaming Department)
• Feedback Form: Visit your account dashboard and select "Responsible Gaming Feedback" to submit confidential requests or concerns.

REFLECT: All communications will be handled by trained professionals in accordance with privacy and player protection standards established under KGC licensing and eCOGRA certification. We are committed to your safety and wellbeing at casino-classic-new-zealand.